Psychoblues
04-19-2009, 12:48 AM
I told you so!!!!!!!!!!!!! The IT gigs are coming back home!!!!!!!!!!!
Source: Reuters
CHICAGO (Reuters)
Delta Air Lines Inc has stopped using India-based call centers to handle sales and reservations, the Wall Street Journal reported on Saturday.
The move makes the airline the latest U.S. company to decide the cost benefits of directing calls offshore are outweighed by backlash from costumers, the newspaper said in a story on its website.
Delta said it stopped routing calls to India-based call centers over the first three months of the year. Customers had complained they had trouble communicating with Indian agents, the newspaper said.
"The customer acceptance of call centers in foreign countries is low," Richard Anderson, Delta's chief executive, said in a recorded message to employees, according to the newspaper. "Our customers are not shy about letting us have that feedback."................................
More: http://www.reuters.com/article/domesticNews/idUSTRE53H1PN20090418
Source: Reuters
CHICAGO (Reuters)
Delta Air Lines Inc has stopped using India-based call centers to handle sales and reservations, the Wall Street Journal reported on Saturday.
The move makes the airline the latest U.S. company to decide the cost benefits of directing calls offshore are outweighed by backlash from costumers, the newspaper said in a story on its website.
Delta said it stopped routing calls to India-based call centers over the first three months of the year. Customers had complained they had trouble communicating with Indian agents, the newspaper said.
"The customer acceptance of call centers in foreign countries is low," Richard Anderson, Delta's chief executive, said in a recorded message to employees, according to the newspaper. "Our customers are not shy about letting us have that feedback."................................
More: http://www.reuters.com/article/domesticNews/idUSTRE53H1PN20090418